{"id":632,"date":"2019-01-11T22:40:15","date_gmt":"2019-01-11T21:40:15","guid":{"rendered":"https:\/\/xinshuacademy.com\/?page_id=632"},"modified":"2026-09-15T12:52:05","modified_gmt":"2026-09-15T10:52:05","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/xinshuacademy.com\/en\/terms-and-conditions","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Terms and Conditions of Use<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\">Legal Information<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Xin Shu Associazione di Promozione Sociale<br>Registered Office: Via dei Fabbri Navali, 15 &#8211; 00122 Roma (RM) &#8211;&nbsp;Italy<br>VAT ID: IT15157901008<br>TAX ID: 96409600580<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Terms and Conditions of use of the website<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The website made available from the following address www.xinshuacademy.com is an online information and communications service provided by Xin Shu Associazione di Promozione Sociale (&#8220;Xin Shu APS&#8221; or &#8220;Xin Shu&#8221;). By using this website or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to them do not use the site or download any materials from it.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Limited use<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The contents of Xin Shu\u2019s website pages (texts, graphics, pictures, photographs, images, icons, illustrations, documents, source code) are Copyright \u00a9 of Xin Shu APS. All rights reserved. Part or all of the contents of Xin Shu\u2019s website pages cannot be copied, reproduced, transferred, uploaded, published or distributed in any way without Xin Shu\u2019s prior written permission, except that Xin Shu allows you to store on your computer or print copies of extracts from these pages for your personal use only.<br>Some contents should be property of third parts and licensed to Xin Shu. These contents belong to the legal owners and cannot be used without the prior written consent of the same owners.<br>The trademarks and logos displayed on this website are the property of Xin Shu. They cannot be used on a website other than the Xin Shu\u2019s website without the prior written consent of Xin Shu APS. The Xin Shu&nbsp;name or any trademark including the trademarks &#8220;Xin Shu&#8221; and &#8220;Xin Shu Academy&#8221; cannot be incorporated into an Internet Address without the prior written consent of Xin Shu APS.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Disclaimer<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The information on this website is provided in good faith and Xin Shu believes it to be accurate. Xin Shu will not under any circumstances be liable for any loss of income, profit, business, contracts or goodwill or any indirect or financial loss suffered by a party, whether arising in contract, negligence or otherwise.<br>The information on this website may include technical inaccuracies or typographical errors. Information may be changed or updated without notice. Xin Shu may also make improvements and\/or changes in the sections of this website without notice.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Link<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Xin Shu assumes no responsibility for material created or published by third parties that Xin Shu\u2019s website pages have a link to. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all measures against viruses or other destructive elements. Links do not imply that Xin Shu sponsors or is affiliated with any entity whose products for services are described thereon.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Law and Jurisdiction<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">For any dispute arising from these terms and conditions and activities covered thereto the Court of Roma, Italy, shall have not exclusive jurisdiction and the Italian laws shall apply. Xin Shu&nbsp;nonetheless reserves the right to take legal proceedings in country other than Italy, to protect its interests or to enforce its rights whenever it deems it appropriate to do so.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Terms and Conditions of Sale<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\">1. Premises<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.1.<\/strong> These &#8220;Terms and Conditions of Sale&#8221; (hereinafter &#8220;General Conditions&#8221;) govern the distance purchase of products and services presented on the website www.xinshuacademy.com, owned by Xin Shu APS, with registered office in Rome (Italy), Via dei Fabbri Navali 15, 00122, VAT number 15157901008, Tax Code 96409600580, e-mail address info@xinshuacademy.com.<br><strong>1.2.<\/strong> These General Conditions \u2013 issued in accordance with and pursuant to the legislation on distance contracts set out in Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code) and the legislation on electronic commerce set out in Italian Legislative Decree No. 70 of 9 April 2003 \u2013 shall be considered an integral and substantial part of the contract.<br><strong>1.3.<\/strong> Xin Shu APS invites the Customer to carefully read these General Conditions before completing any purchase and, once the transaction has been completed, to print them or save a digital copy.<br><strong>1.4.<\/strong> Xin Shu APS reserves the right to modify these General Conditions without prior notice. Such modifications will take effect from the day they are published on the website www.xinshuacademy.com. Purchase orders sent to Xin Shu APS before the publication of the above-mentioned modifications will be subject to the General Conditions in force at the time the sales contract was concluded.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">2. Definitions<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.1.<\/strong> The term &#8220;Distance Sales Contract&#8221; means the distance contract entered into between Xin Shu APS and the Customer, relating to the sale of products and\/or the provision of services presented on the website www.xinshuacademy.com.<br><strong>2.2.<\/strong> The term &#8220;Supplier&#8221; means Xin Shu APS, with registered office in Rome (Italy), Via dei Fabbri Navali 15, 00122.<br><strong>2.3.<\/strong> The term &#8220;Consumer&#8221; means the individual (natural person) who has requested the supply of the aforementioned products and\/or the use of the services for purposes unrelated to any business or professional activity they may carry out, in accordance with and pursuant to Legislative Decree No. 206 of 6 September 2005 (Consumer Code). For the purposes of these General Conditions, a person is considered a Consumer if, at the time of purchasing a product and\/or service, they do not provide their VAT number in the form reserved for entering personal details.<br><strong>2.4.<\/strong> The term &#8220;Customer&#8221; means the Consumer, as defined in the preceding art. 2.3, or the individual (natural or legal person) who has requested the supply of products and\/or services presented by Xin Shu APS on the website www.xinshuacademy.com, for purposes related to any business or professional activity they may carry out.<br><strong>2.5.<\/strong> The term &#8220;products&#8221; means books, merchandise, e-books, software, electronic products, audiovisual works, distributed on various media and formats, physical and digital, such as, by way of example and not limitation, CDs, DVDs, etc.<br><strong>2.6.<\/strong> The term &#8220;services&#8221; means training courses, seminars, and events held in person (by way of example and not limitation, in a classroom, conference center, etc.) and\/or remotely through electronic means, in synchronous mode (in real time) and\/or asynchronous mode (on demand).<br><strong>2.7.<\/strong> The term &#8220;Seminar&#8221; specifically means participation in training courses, seminars, and events held in person.<br><strong>2.8.<\/strong> The term &#8220;Webinar&#8221; specifically means the delivery of training courses, seminars, and events held remotely in synchronous mode (in real time), through electronic means.<br><strong>2.9.<\/strong> The term &#8220;e-learning&#8221; specifically means the delivery, for a limited period of time, of training courses, seminars, and events held remotely in asynchronous mode (on demand), through electronic means.<br><strong>2.10.<\/strong> The term &#8220;order&#8221; means the contractual proposal sent by the Customer to Xin Shu APS through electronic means.<br><strong>2.11.<\/strong> The term &#8220;content&#8221; means all content and other elements that are the subject of the services or included in the services purchased by the Customer, such as lessons, presentations, tests, quizzes, questionnaires, materials, handouts, documents, texts, images, illustrations, photographs, videos, audio files, software, source code, links, and access credentials, whether provided in person or transmitted remotely through electronic means.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">3. Object of the Contract<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.1.<\/strong> Under this contract, Xin Shu APS sells and the Customer purchases remotely, through electronic means, the products and\/or services indicated and offered for sale on the website www.xinshuacademy.com.<br><strong>3.2.<\/strong> The products and services referred to in art. 3.1 are illustrated on the website www.xinshuacademy.com and described on the relevant presentation pages; the descriptive image of a product\/service is for illustrative purposes only and may not be representative of the actual characteristics of the product\/service.<br><strong>3.3.<\/strong> The offer of certain products and services, as defined in art. 2.5 and art. 2.6, where expressly specified on the relevant presentation pages referred to in art. 3.2, falls within the institutional activities of Xin Shu APS and is reserved for members of the Association. By purchasing the aforementioned products and services reserved for members, through the online store accessible at www.xinshuacademy.com, the user requests to become a member of Xin Shu APS. The request is formalized upon receipt by Xin Shu of the purchase order, duly completed and signed by the user. The membership relationship is finalized upon the resolution of acceptance of the membership request by the Board of Directors of Xin Shu APS.<br>The price of services reserved for members includes the cost of the membership fee of \u20ac20.00\/year, where due. The membership fee paid is valid for the academic year and expires on August 31th of each year.<br><strong>3.4.<\/strong> Upon payment of the services indicated in the order, Xin Shu APS grants the Customer a non-exclusive, non-transferable right to use the services and related content, solely in the country or countries in which Xin Shu APS markets those services, and solely for personal use.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">4. Stipulation and Conclusion of the Contract<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.1.<\/strong> The publication of products and\/or services on the website constitutes an invitation to the Customer to submit a purchase proposal to Xin Shu APS. The purchase proposal is completed by the Customer correctly filling out the order form. Each order sent by the Customer constitutes a contractual proposal and represents specific acceptance of these General Conditions.<br><strong>4.2.<\/strong> Xin Shu APS has the right to accept or reject orders received, and in the event of non-acceptance, the Customer may not assert any rights or claims against Xin Shu APS on any grounds. The Customer waives any right to compensation for damages or indemnity, as well as any contractual or non-contractual liability for direct or indirect damages to persons and\/or property, caused by or arising from the non-acceptance, even partial, of an order.<br><strong>4.3.<\/strong> The sales contract shall be deemed concluded (i) upon acceptance of the order by Xin Shu APS, confirmed by sending a confirmation e-mail to the Customer&#8217;s e-mail address, or (ii) tacitly if 48 hours have elapsed since receipt of the order.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">5. Methods of Payment and Refund<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.1.<\/strong> Payments in execution of the sales contract may be made only through one of the methods indicated by the Supplier. When placing the order, the Customer must indicate the chosen payment method. Xin Shu APS reserves the right to modify the available payment methods.<br><strong>5.2.<\/strong> Any refund to the Customer will be credited using one of the methods offered by the Supplier, promptly and, in the event of exercise of the right of withdrawal as governed by clause 13 of this contract, within a maximum of 30 days from the date on which the Supplier became aware of the withdrawal.<br><strong>5.3.<\/strong> If the Customer proceeds to purchase products and\/or services with payment by advance bank transfer, the Customer&#8217;s purchase proposal will remain valid until proof of payment is received, to be sent to Xin Shu APS at the e-mail address info@xinshuacademy.com, within 48 hours of sending the order referred to in the preceding art. 4. If this deadline elapses without proof of payment, Xin Shu APS will be entitled to cancel and reject the order, returning to the Customer any amount they may have paid. Upon crediting of the payment made by bank transfer, Xin Shu APS will send the Customer the order confirmation referred to in the preceding art. 4, and the Contract will be deemed concluded between the parties.<br><strong>5.4.<\/strong> If the Customer proceeds to purchase products and\/or services with payment by credit card, the relevant bank will immediately verify the validity of the credit card. Information relating to the buyer&#8217;s credit card is transmitted via a secure connection using the SSL (Secure Sockets Layer) protocol directly to the server of the bank managing the transaction.<br><strong>5.5.<\/strong> For the sole purpose of greater protection and security for the Customer, Xin Shu APS reserves the right to request additional information from the Customer at any time (e.g., a landline telephone number) or the submission of copies of documents proving ownership of the credit card used. If the Customer fails to send the requested information or additional documentation, Xin Shu APS reserves the right not to accept the order, notifying the Customer at the same time at the e-mail address provided.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">6. Terms of Delivery and Execution<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.1.<\/strong> Xin Shu APS will deliver the products and\/or provide the services to the Customer, in the manner and within the timeframe indicated on the website at the time of the offer, as confirmed in the e-mail referred to in art. 4.2.<br><strong>6.2.<\/strong> Seminars and all Services provided &#8220;in person&#8221; (training courses, seminars, events) will take place on the dates and at the locations indicated on the website www.xinshuacademy.com and described on the relevant presentation pages.<br><strong>6.3.<\/strong> Webinars and all Services provided &#8220;remotely&#8221; in synchronous mode (training courses, seminars, events) will take place electronically, on the dates indicated on the website www.xinshuacademy.com and described on the relevant presentation pages.<br><strong>6.4.<\/strong> E-learning courses and all Services provided &#8220;remotely&#8221; in asynchronous mode (training courses, seminars, events) will be accessible electronically for a period of 90 days from the date the contract is entered into or, if different, for the period of time indicated on the website www.xinshuacademy.com and described on the relevant presentation pages.<br><strong>6.5.<\/strong> Use of the services provided by Xin Shu APS is subject to the Customer&#8217;s compliance with the access instructions provided after purchase and the Customer&#8217;s possession of the technical hardware and software requirements indicated on the webpage https:\/\/www.xinshuacademy.com\/terms-and-conditions\/. The Customer undertakes to comply with the instructions for accessing the services and to verify that they meet the aforementioned technical requirements, or to upgrade their hardware and software equipment as necessary to use the services.<br><strong>6.6.<\/strong> For its own internal organizational needs and\/or in order to ensure the successful delivery of the Services offered, or part of them, Xin Shu APS reserves the right to modify the program and\/or instructor and\/or date and\/or time and\/or venue defined at the time of purchase by the Customer, who must in any case be informed of the change by e-mail at least 24 hours before the scheduled date of the Service. If the Customer does not wish to accept the changes made by Xin Shu APS, they may request a refund in accordance with the terms and conditions set out in the preceding art. 5.<br><strong>6.7.<\/strong> Xin Shu APS reserves the right to cancel the delivery of a service already purchased and not used by the Customer; in such a case, the Customer will be informed at least 24 hours before the scheduled start date of the service by e-mail, and the price previously paid will be fully refunded.<br><strong>6.8.<\/strong> Xin Shu APS shall not be liable for the cancellation of a service, or part of it, due to force majeure and\/or unforeseeable circumstances.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">7. Prices<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.1.<\/strong> The prices published in the various sections of the website www.xinshuacademy.com and on the pages dedicated to each individual product and\/or service, unless otherwise specified, include VAT and do not include any taxes, duties, and levies applicable in the country of destination of the products and\/or services, where this is different from Italy. Such costs, which vary from country to country, are the Customer&#8217;s responsibility, and it is the Customer&#8217;s duty to verify their amount with the competent customs authorities.<br><strong>7.2.<\/strong> The price of each individual product and\/or service must be increased, where applicable, by the cost of shipping, the amount of which may vary depending on the method of delivery and payment, as well as the country of destination. The total amount due for the selected products and\/or services will be clearly indicated and communicated to the Customer on the order summary page.<br><strong>7.3.<\/strong> Prices shown on the website www.xinshuacademy.com are subject to change and\/or modification by Xin Shu APS without any obligation of prior notice to the Customer. Such increases may depend, among other things, on increases decided by Xin Shu APS&#8217;s suppliers. For sales contracts concluded before the publication of the aforementioned changes, but still being executed, the prices in force at the time the order was received will apply.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">8. Limitation of Liability<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.1.<\/strong> Xin Shu APS assumes no liability for disruptions attributable to a subsequent case of force majeure, in the event that it is unable to execute the order within the timeframe provided for in the contract, or finds itself unable to provide the service in whole or in part as promised.<br><strong>8.2.<\/strong> Xin Shu APS shall not be liable to the Customer for disruptions or malfunctions related to the use of the internet outside its own control or that of its subcontractors.<br><strong>8.3.<\/strong> Xin Shu APS shall also not be liable for damages, losses, and costs incurred by the Customer as a result of failure to perform the contract due to causes not attributable to it.<br><strong>8.4.<\/strong> Xin Shu APS assumes no liability for any fraudulent or unlawful use that may be made by third parties of credit cards or other means of payment when paying for purchased products and\/or services, provided it demonstrates that it has taken all possible precautions based on the best knowledge and experience available at the time and ordinary diligence.<br><strong>8.5.<\/strong> Xin Shu APS shall not be liable to the Customer for disruptions or malfunctions related to the Customer&#8217;s failure to comply with the access instructions and\/or technical requirements referred to in the preceding art. 6.5.<br><strong>8.6.<\/strong> Xin Shu APS and its instructors may not in any way be subject to claims attributable to errors, omissions and\/or inaccuracies regarding the content of the purchased services, nor may they be held liable for any direct and\/or indirect, special and\/or incidental and\/or consequential damage due to the use of such content.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">9. Obligations of the Customer<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.1.<\/strong> The Customer undertakes to pay the price of the requested products and\/or services within the timeframe and in the manner indicated in the contract, and to provide Xin Shu APS with all the information necessary to enable the correct supply of the product and\/or use of the service.<br><strong>9.2.<\/strong> For the entire duration of the services offered (training courses, seminars, events, etc.), the Customer undertakes to maintain correct, fair, dignified, and respectful behavior towards other participants, the teaching staff, and the Xin Shu APS staff.<br><strong>9.3.<\/strong> By signing the Contract, the Customer undertakes not to make video recordings, audio recordings, photographs, or audio\/video recordings of computer screens or other devices used for participation during the use of the services (whether provided in person and\/or remotely).<br><strong>9.4.<\/strong> By signing the Contract, the Customer also undertakes to comply with and observe all rules and instructions provided by Xin Shu APS staff.<br><strong>9.5.<\/strong> In the event of the Customer&#8217;s failure to comply with the obligations referred to in the preceding articles 9.2, 9.3, and 9.4, Xin Shu APS shall be entitled to suspend the Customer&#8217;s access to the services and\/or terminate the Contract pursuant to and for the purposes of the following art. 11.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">10. Right of Withdrawal<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.1.<\/strong> In the case of the purchase of products, the Customer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 (fourteen) days from the date of receipt of the purchased product.<br><strong>10.2.<\/strong> In the case of the purchase of services, the Customer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 (fourteen) days from the date this contract was concluded.<br><strong>10.3.<\/strong> If the Customer decides to exercise the right of withdrawal, they must notify Xin Shu APS by registered letter with return receipt to be sent to Xin Shu APS, Customer Service \u2013 Via dei Fabbri Navali 15, 00122 \u2013 Rome (RM), Italy, or by e-mail to info@xinshuacademy.com, provided that such communication is always confirmed by sending a registered letter with return receipt to the aforementioned address within the following 48 (forty-eight) hours. The postmark affixed by the post office on the receipt issued shall serve as proof between the parties. For the purposes of exercising the right of withdrawal, sending the notice may validly be replaced by returning the purchased item, provided this is done within the same timeframe. The date of delivery to the post office or carrier shall serve as proof between the parties.<br><strong>10.4.<\/strong> Products subject to withdrawal must be returned within 14 (fourteen) days from the date this contract was concluded. The return of products shall be the Customer&#8217;s responsibility and at their own expense, using a carrier of their choice, to the following address: Xin Shu APS, Customer Service \u2013 Via dei Fabbri Navali 15, 00122 \u2013 Rome (RM), Italy.<br><strong>10.5.<\/strong> Once the integrity of the returned product has been verified, Xin Shu APS will refund the full amount paid by the Customer within 14 (fourteen) days from receipt of the withdrawal notice and the returned product.<br><strong>10.6.<\/strong> The right of withdrawal is forfeited if the Customer has agreed that the Supplier may begin immediate performance of the requested service, or in any case begins it before 14 (fourteen) days have elapsed since the conclusion of the contract. The right of withdrawal, moreover, may not be exercised with respect to services that have already been performed.<br><strong>10.7.<\/strong> The Customer may not exercise the right of withdrawal for sales contracts relating to the supply of immediately downloadable products (e-books, audiovisual content, software, etc.) and\/or the supply of services immediately accessible online (audiovisual content, distance training courses, etc.), nor in cases where the Customer opens the seals on audiovisual products or computer software in general.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">11. Rights of Ownership<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.1.<\/strong> The services and content of the services purchased by the Customer, referred to in arts. 2.6 and 2.11, are the property of Xin Shu APS or its partners or affiliates and are protected by international copyright laws and treaties, as well as by intellectual and industrial property laws and treaties.<br><strong>11.2.<\/strong> The services and content of the services purchased by the Customer, referred to in arts. 2.6 and 2.11, are granted to the Customer under a personal, non-exclusive, non-transferable license. Reproduction, publication, modification, copying, recording, storage in any form (whether in whole or in part), transfer, sale, distribution, creation of derivative works, and any commercial use of the content referred to in art. 2.11 are prohibited without the prior written consent of Xin Shu APS.<br><strong>11.3.<\/strong> Trademarks and logos included in the services and content of the services purchased by the Customer, referred to in arts. 2.6 and 2.11, belong to their rightful owners and may not be used in any way without the prior written consent of those owners. The names and trademarks &#8220;Xin Shu&#8221; and &#8220;Xin Shu Academy&#8221; are the property of Xin Shu APS and may not be used in any way without the prior written consent of Xin Shu APS.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">12. Warranties and Conditions of Support<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12.1.<\/strong> Except as provided in the preceding art. 8, Xin Shu APS is liable solely for interruption or suspension of the service and for non-conformity of the purchased product\/service with the characteristics described at the time of the purchase proposal on the website www.xinshuacademy.com.<br><strong>12.2.<\/strong> For the purposes of the following articles 12.3 and 12.4, the Customer must report to Xin Shu APS any interruption or suspension of the service and any non-conformity of the purchased product\/service within 10 days from the date on which the Customer became aware of the event. The report is not necessary if Xin Shu APS has acknowledged the existence of the problem. In any case, the Customer retains the right to request termination of the contract, provided they reported the defect within the legal deadlines.<br><strong>12.3.<\/strong> If an interruption or suspension of the service and non-conformity of the purchased product\/service exist, the Customer may request, alternatively and free of charge, under the conditions indicated below, restoration of the purchased service or the provision of an equivalent service, replacement of the product, or termination of this contract, unless the request proves objectively impossible to fulfill or proves excessively burdensome for Xin Shu APS in relation to the value of the service provided.<br><strong>12.4.<\/strong> The request must be submitted in writing, by registered letter with return receipt or certified e-mail, to Xin Shu APS, which will indicate its willingness to comply with the request or the reasons preventing it from doing so, within 7 working days of receipt. In the same communication, if it has accepted the Customer&#8217;s request, Xin Shu APS must indicate the methods and timeframe for restoring the service, providing the equivalent service, or replacing the product.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">13. Causes for Resolution<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.1.<\/strong> The obligations set out in point 9 assumed by the Customer, as well as the guarantee of successful payment made by the Customer using the methods referred to in art. 5.1, are of essential importance, such that, by express agreement, failure to fulfill even one of these obligations will result in automatic termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for a court ruling.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">14. Privacy Policy and Personal Data Processing<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14.1.<\/strong> Xin Shu APS protects the privacy of its customers and guarantees that data processing complies with privacy legislation pursuant to Regulation (EU) 2016\/679.<br><strong>14.2.<\/strong> Personal and tax data acquired directly and\/or through third parties by Xin Shu APS, as data controller, are collected and processed in paper, computerized, and electronic form, for the purpose of registering the order and activating the procedures for the execution of this contract and related necessary communications, as well as for fulfilling any legal obligations, and to enable effective management of business relationships to the extent necessary to properly carry out the requested service.<br><strong>14.3.<\/strong> Xin Shu APS undertakes to treat the data and information transmitted by the Customer with confidentiality and not to disclose it to unauthorized persons, nor to use it for purposes other than those for which it was collected, nor to transmit it to third parties. Such data may only be disclosed upon request of the Judicial Authority or other authorities authorized by law.<br><strong>14.4.<\/strong> Personal data will be communicated, following the signing of a confidentiality undertaking, only to parties delegated to carry out the activities necessary for the execution of the contract entered into, and communicated exclusively for that purpose.<br><strong>14.5.<\/strong> The Customer has the rights set out in arts. 15 et seq. of Regulation (EU) 2016\/679, namely the right to obtain confirmation at any time of the existence or otherwise of such data and to know its content and origin, verify its accuracy, or request its completion, updating, or correction. Pursuant to the same articles, the Customer has the right to request the deletion of such data, the restriction of processing relating to it, and to object to its processing. Requests should be addressed to the Data Protection Officer at Xin Shu APS, Via dei Fabbri Navali n. 15, 00122, Rome \u2013 Italy; e-mail: info@xinshuacademy.com.<br><strong>14.6.<\/strong> The provision of personal data by the Customer is a necessary condition for the correct and timely execution of this contract. Failure to provide it will prevent the Customer&#8217;s request from being processed.<br><strong>14.7.<\/strong> In any case, the data acquired will be retained for a period of time not exceeding that necessary for the purposes for which it was collected or subsequently processed. Its removal will in any case be carried out securely.<br><strong>14.8.<\/strong> Xin Shu APS is the controller responsible for the collection and processing of personal data, to which the Customer may address any request.<br><strong>14.9.<\/strong> Anything sent to the postal (including electronic) address of Xin Shu APS (requests, suggestions, ideas, information, materials, etc.) will not be considered confidential information or data, must not infringe the rights of others, and must contain valid, truthful information that does not infringe the rights of others. In any case, Xin Shu APS shall not be held liable for the content of such messages.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">15. Storage Mode of the Contract<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15.1.<\/strong> Pursuant to art. 12 of Legislative Decree 70\/2003, Xin Shu APS informs the Customer that every order sent is stored in digital form on Xin Shu APS&#8217;s servers and\/or in paper form at Xin Shu APS&#8217;s offices, in accordance with confidentiality and security criteria.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">16. Communications and Complaints<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>16.1.<\/strong> Written communications addressed to Xin Shu APS and any complaints will only be considered valid if sent by e-mail to info@xinshuacademy.com. For communications addressed to the Customer, Xin Shu APS will use the contact details provided by the Customer in the order form.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">17. Settlement of Disputes<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>17.1.<\/strong> All disputes arising from this contract will be referred to conciliation proceedings before the Mediation Body of the Rome Chamber of Commerce and resolved in accordance with the Regulations adopted by it.<br><strong>17.2.<\/strong> Should the Parties wish to refer the matter to the ordinary Judicial Authority, the competent Court shall be that of Rome, with the exception of the consumer Customer, for whom the competent Court shall always be that of their place of residence or elective domicile, pursuant to art. 33, paragraph 2, letter u) of the Consumer Code.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">18. Final Clause<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties, concerning the subject of this contract.<br>According to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have read, to understand and to agree the following clauses, whose title is given as an example only: art. 1. Premises, art. 2. Definitions, art. 3. Object of the Contract, art. 4. Stipulation and Conclusion of the Contract, art. 5. Methods of Payment and Refund, art. 6. Terms of Delivery and Execution, art. 7. Prices, art. 8. Limitation of Liability, art. 9. Obligations of the Customer, art. 10. Right of Withdrawal, art. 11. Rights of Ownership, art. 12. Warranties and Conditions of Support, art. 13. Causes for Resolution, art. 14. Privacy Policy and Personal Data Processing, art. 15. Storage Mode of the Contract, art. 16. Communications and Complaints, art. 17. Settlement of Disputes, art. 18. Final Clause.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions of Use Legal Information Xin Shu Associazione di Promozione SocialeRegistered Office: Via dei Fabbri Navali, 15 &#8211; 00122 Roma (RM) &#8211;&nbsp;ItalyVAT&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pagewide.php","meta":{"footnotes":""},"class_list":["post-632","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xinshuacademy.com\/en\/wp-json\/wp\/v2\/pages\/632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xinshuacademy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xinshuacademy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xinshuacademy.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xinshuacademy.com\/en\/wp-json\/wp\/v2\/comments?post=632"}],"version-history":[{"count":0,"href":"https:\/\/xinshuacademy.com\/en\/wp-json\/wp\/v2\/pages\/632\/revisions"}],"wp:attachment":[{"href":"https:\/\/xinshuacademy.com\/en\/wp-json\/wp\/v2\/media?parent=632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}